Question 1

Do you provide IT support for small businesses in Brisbane?

Accepted Answer

Yes. Tech17 provides managed IT support to small and medium businesses across Brisbane and surrounding suburbs, including Chapel Hill, Toowong, and Indooroopilly. We work on-site and remotely, so your team gets fast support wherever you’re based.

Question 2

What’s included in your managed IT support, and is it a locked-in contract?

Accepted Answer

Our managed IT support includes helpdesk support, proactive monitoring, security management, and strategic advice. We don’t use lock-in contracts — we earn your business by doing good work, not by trapping you in an agreement.

Question 3

How quickly do you respond to support requests?

Accepted Answer

We respond to support requests within one business day, and most issues are resolved much faster than that. You’ll always be talking to a real technician, not a call centre queue.

Question 4

Can you supply and set up computers, laptops, and networking hardware?

Accepted Answer

Yes. We source hardware directly from distributors and handle setup, configuration, and deployment, so your new equipment is ready to work from day one.

Question 5

How much does IT support cost for a small business, and how do I get a quote?

Accepted Answer

Pricing depends on your business size and needs. Contact us for a free, no-obligation quote — we’ll assess your setup and give you clear, straightforward pricing with no hidden costs.

Question 6

Can you help set up Microsoft SharePoint for my business?

Accepted Answer

Yes. We design and set up Microsoft SharePoint sites for document management, team collaboration, and secure file sharing, then configure permissions and folder structures around how your business actually works — not a generic template.

Question 7

Do you manage Microsoft 365 setup and migrations?

Accepted Answer

Yes. We handle end-to-end Microsoft 365 setup and migration, including Outlook/Exchange email, Teams, OneDrive, and SharePoint, moving your business across with minimal downtime and no lost data.

Question 8

Do you provide Azure cloud hosting and virtual desktop solutions?

Accepted Answer

Yes. We design and manage Azure cloud infrastructure, including virtual desktops, for businesses that need secure, scalable systems their team can access from anywhere.

Question 9

Do you support remote and hybrid teams?

Accepted Answer

Yes. We set up secure remote access, cloud file storage, and collaboration tools so your team can work productively and securely from home, the office, or on-site with clients.

Question 10

What industries does Tech17 specialise in supporting?

Accepted Answer

We support a wide range of Brisbane SMBs, with particular experience in home loan broking, property management, accounting and business advisory firms, and engineering, electrical, and civil works businesses — industries where secure document handling and reliable systems are critical.

Question 11

Do you provide cyber security services for accounting and financial services firms?

Accepted Answer

Yes. Accounting, business advisory, and mortgage broking firms handle sensitive financial data, so we build security in from the start — endpoint protection, email and phishing defence, multi-factor authentication, and ongoing monitoring — rather than treating it as an add-on.

Question 12

Do you use a dedicated cybersecurity platform, or just standard antivirus?

Accepted Answer

We run Huntress across every device we manage — a 24/7 managed detection and response platform backed by real human threat hunters, not just automated antivirus. If something suspicious slips past normal defences, Huntress’s security operations centre investigates it and alerts us immediately, so threats get shut down fast instead of sitting undetected on your network.

Question 13

Do you help with compliance requirements for regulated industries like mortgage broking or accounting?

Accepted Answer

Yes. We help businesses in regulated industries put the right security controls, data handling practices, and documentation in place to support their compliance obligations.

Question 14

Can you help set up or switch our business NBN connection?

Accepted Answer

Yes. We handle NBN connections and switches for Brisbane businesses end-to-end — comparing plans, arranging installation, and making sure you’re on a business-grade service that matches how your team actually works, not a generic residential plan.

Question 15

What’s the difference between residential and business-grade NBN, and do we need it?

Accepted Answer

Business-grade NBN typically offers faster fault response times, higher priority traffic, and options like static IP addresses — important if you rely on cloud services, phone systems, or remote access. We assess your setup and recommend the right tier, rather than defaulting to the most expensive option.

Question 16

Our internet keeps dropping out — can you fix that?

Accepted Answer

Yes. Dropouts are usually down to line issues, router configuration, or a plan that’s underpowered for your traffic. We diagnose the actual cause and fix it — and if needed, set up a 4G/5G backup connection so a single NBN outage doesn’t take your whole business offline.

Question 17

Can you set up a business phone system that works with Microsoft Teams?

Accepted Answer

Yes. We set up Microsoft Teams Phone and cloud-based VoIP systems, so your team can make and receive business calls straight from Teams or their mobile — no separate hardware or desk phone required, though we can set those up too if you prefer them.

Question 18

Can we keep our existing phone number if we switch to a new system?

Accepted Answer

Yes. We handle number porting so you keep your existing business number when moving to a new phone system or provider — no disruption to customers trying to reach you.

Question 19

Do you support multi-site or remote teams with phone systems?

Accepted Answer

Yes. Cloud-based phone systems mean your team can take business calls from anywhere — home, the office, or on the road — all through the one number, with call routing set up the way your business actually operates.

Frequently Asked Questions

Local IT Support in Brisbane

Microsoft 365, SharePoint & Cloud

Security, Compliance & Your Industry

NBN, Internet & Business Phone Systems

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